Shipping Policy
All orders for in-stock items are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Pre-order items are clearly marked at time of purchase and will ship within 3 business days from the time the item(s) are restocked. High volume and bulk orders may experience processing delays. With the exception of local delivery, shipping may be delayed by the carrier beyond our control.
Domestic Shipping Rates and Estimates
We offer free flat rate shipping within the United States on most products. Some products offer upgraded shipping options. Shipping charges for your order will be calculated and displayed at checkout. Custom, bulk, or large orders will be subject to shipping charges. FCR will communicate with the customer at time of estimate and prior to shipment when an order requires additional freight costs. Please note that individual shipments containing lower priced products may not include tracking information.
| Shipping Option | Estimated Delivery Time | Price |
| Free Flat Rate Shipping | 1 to 5 business days (see map) | $0 |
| UPS 3-Day | 1 to 3 business days | Calculated at checkout |
| UPS 2-Day | 1 to 2 business days | Calculated at checkout |
UPS Ground delivery based on ship-to address
USPS Priority delivery based on ship-to address
Local delivery
Free local delivery is available for all orders within Allen Texas. No minimum purchase necessary. Deliveries are made from 6:00 AM to 9:00 PM Monday through Sunday. We will contact you via text message and/or email with the information you provided at checkout to notify you on the day of our arrival.
International Shipping
We offer international shipping to the following countries:
Australia, New Zealand, Brazil, Canada, Iceland, Liechtenstein, Norway, Switzerland, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, and Japan.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. First Class Responder is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, visit our Returns page at https://flexreturnapp.com/s/first-class-responder for self-service options. Simply enter your order number and email address to review options.
You can always contact us for any return question at support@firstclassresponder.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any further questions, please don't hesitate to contact us at support@firstclassresponder.com.